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1. Introduction

Welcome to West Home (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern the use of our website westhome.ae and the purchase of products offered through it.

By using our Website, placing an order, or making a payment, you agree to these Terms. If you do not agree, you must not use this Website.

Company Name: West Home
Address: Musaffah Musaffah 14, 0: Building, Department of Municipalities and Transport – Abu Dhabi City Municipality, UAE
Mobile Number: +971 55 405 5668
Website: www.westhome.ae

2. Use of the Website

• You must be at least 18 years old to place an order.

• You agree to use this Website lawfully, in compliance with UAE laws and regulations.

• You must not misuse the Website, attempt unauthorized access, or engage in fraudulent activity.

3. Orders & Acceptance

• Placing an order constitutes an offer to purchase products from West Home.

• All orders are subject to confirmation and availability.

• We reserve the right to cancel or refuse any order for reasons such as unavailability, incorrect pricing, or suspected fraud.

• Confirmation of an order will be provided via email, SMS, or phone.

4. Pricing & Payment

• All prices are listed in AED (UAE Dirhams) and include applicable VAT, unless stated otherwise.

• Payment methods accepted:

  • Credit/Debit Cards (processed securely via CCAvenue)

  • Cash on Delivery (COD)

  • Bank Deposit/Transfer (details provided at checkout)

• By completing a transaction, you authorize us to share transaction details with CCAvenue, banks, and financial institutions as required.

• We are not responsible for delays or declines caused by banks or payment processors.

5. Delivery

• Standard delivery timeline is within 3 working days from order confirmation.

• Delivery is available across UAE. Charges may vary based on location.

• Risk of damage or loss passes to you upon delivery.

• It is your responsibility to ensure someone is available to receive the order.

6. Returns, Exchanges & Refunds

• We do not accept returns or exchanges once products are delivered, except in cases of manufacturing defect or damage during delivery.

• If you receive a defective or damaged product, you must notify us within 24 hours of delivery via +971 55 405 5668.

• Refunds (if approved) will be processed via the original payment method (CCAvenue, bank transfer, or COD refund) within 7–14 working days.

• Delivery and transaction fees are non-refundable.

7. Chargebacks & Fraud

• Unauthorized or fraudulent transactions will be investigated.

• If a chargeback is initiated after products are delivered, West Home reserves the right to take legal action and recover associated costs.

8. Limitation of Liability

• Our liability for any claim is limited to the purchase price paid by you.

• We are not liable for indirect, incidental, or consequential damages, including delays caused by logistics providers, banks, or payment gateways.

9. Intellectual Property

• All content on westhome.ae (text, images, logos, designs) is owned by or licensed to West Home.

• You may not reproduce, copy, or use this content without prior written consent.

10. Governing Law & Jurisdiction

• These Terms are governed by the laws of the United Arab Emirates.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE.

11. Amendments

• West Home reserves the right to amend these Terms at any time.

• Changes will be effective once posted on the Website.

• Continued use of the Website after changes indicates acceptance of the revised Terms.

12. Contact Us

For inquiries, complaints, or support, please contact:

West Home
Musaffah Musaffah 14, 0: Building, Department of Municipalities and Transport – Abu Dhabi City Municipality
📞 +971 55 405 5668
🌐 www.westhome.ae