Delivery & Refund Policy

1. Delivery Policy

  • Delivery Timeline
    We deliver all confirmed orders within 3 working days across the United Arab Emirates. Delivery times may vary depending on location, product availability, and logistics conditions.

  • Delivery Areas
    We currently deliver across the UAE. If your location is outside our service area, we will inform you before confirming the order.

  • Delivery Charges
    Delivery fees (if applicable) will be shown at checkout before you confirm your order.

  • Delivery Responsibility

    • Risk of loss or damage passes to the customer once products are delivered.

    • Customers must ensure that someone is available at the delivery address to receive the order.

    • In case of missed delivery attempts, additional charges may apply for re-delivery.

2. Refund Policy

  • No General Returns
    As furniture items are large and custom-handled, we do not accept returns or exchanges after delivery, except in cases of manufacturing defect or damage during delivery.

  • Defective or Damaged Products

    • If you receive a defective or damaged product, you must notify us within 24 hours of delivery by calling +971 55 405 5668.

    • Supporting evidence (e.g., photos/videos) may be required to process your claim.

  • Refund Process

    • If approved, refunds will be made using the original payment method (CCAvenue, bank transfer, or COD refund).

    • Refunds will be processed within 7–14 working days, depending on your bank/payment provider.

    • Delivery fees, bank charges, or transaction fees are non-refundable.

  • Cash on Delivery (COD) Orders

    • COD orders refunded due to product damage/defect will be refunded by bank transfer. Customers must provide valid bank details for refund processing.

3. Order Cancellation

  • Orders can be canceled before shipment by contacting us at +971 55 405 5668.

  • Once an order has been shipped, it cannot be canceled.

4. Contact Information

For delivery or refund inquiries, please contact:

West Home
Musaffah Musaffah 14, 0: Building, Department of Municipalities and Transport – Abu Dhabi City Municipality
📞 +971 55 405 5668
🌐 www.westhome.ae